Contact Us
Most messages that reach us start the same way. An install stopped partway. A build opened once and then refused to launch. Years of save data vanished after switching versions. Somebody wants to know whether a particular file is safe before they put it on the phone they also use for everything else.
That last question is the best one anyone asks us, and we would rather answer it before you act than after.
This page explains how to reach us, what we can help with, what sits outside what we can do, and how long a reply takes.
Our Email Address
That is the only address we use. Messages reach the people who run the site, no ticket system sits in between, and replies are written by a person.
We keep one inbox rather than separate addresses for technical, editorial, and commercial enquiries. On a site this size, extra addresses only create more places for a message to sit unread.
What to Include
For an Installation Problem
Device model, Android version, free storage, the file type you downloaded, and the exact point where it failed. If an error appeared, quote it word for word. Those five details answer most installation questions in a single reply.
For a Crash or Launch Failure
Say whether it opened at all, whether it crashed immediately or after a few seconds, and whether anything else changed on the device recently. A build that opens once and then stops behaves differently from one that never opens, and the distinction points at different causes.
For Lost Progress
Tell us what you did immediately before the data disappeared. This is the most common message we get and the honest answer is usually unwelcome, but knowing the sequence lets us at least tell you whether anything can be recovered.
For a Page Correction
Name the page and the sentence, and say roughly when you noticed it no longer matched reality. Those two details let us verify and fix quickly.
For Anything Else
Plain language is fine. No format to follow, no need to explain why you are writing.
Read This Before You Install Anything
We would rather say this on the contact page than have you write to us afterwards.
Your Save Data Is Local
Progress in this game lives on the device. Switching builds, clearing data, or installing over an existing version routinely destroys it, and once it is gone no site, service, or person can bring it back.
Back up before you change anything. Not after. The messages we cannot help with are almost always from people who found this out in the wrong order.
Modified Builds Carry Real Risk
A file obtained outside an official store may have been altered by anyone. You cannot see what changed, and a build that appears to work normally is not evidence it is doing only what it claims. Permission requests that do not match what a game needs are worth taking seriously.
It Breaches the Game’s Terms
Using a modified build conflicts with the terms attached to the software. That is a decision only you can make, and the consequences land on you rather than on us.
Questions We Answer Most Often
Some of these arrive so regularly that you may not need to write at all.
Why an Install Fails Near the End
Usually storage, a conflicting existing installation, or an Android version that handles package installs differently from the one a guide was written against. Our troubleshooting pages work through those in the order most likely to find the cause.
Why Progress Disappeared
Because the save sits on the device and the install replaced it. This is not a bug and it is not recoverable, which is why every guide here puts the backup step before the install step rather than after it.
Whether Anything Can Be Restored
Only from a backup you made beforehand. There is no server-side copy to retrieve and no third party who can produce one.
Where We Are
This website, bitlifes-modapk.com, is operated from the United States.
Postal Address
3065 New York 50
Saratoga Springs, New York 12866
United States
Telephone
(518) 583-2110
We publish real contact details because a site asking you to follow its technical instructions should say where it operates from. For anything substantive, email is better, since installation problems live in details that are easier to handle in writing.
What We Can Help With
Corrections
Top of the queue, always. Android changes, app versions change, and a guide that was accurate six months ago can quietly stop matching reality. Reader corrections are the main reason older pages here stay useful.
Installation and Compatibility
Why something installs on one device and not another, what a particular error means, which Android versions behave differently and why.
Safety Questions
Ask before you act. Our honest answer is often that a particular file is not worth the risk, and hearing that first costs you nothing.
Backup and Data Questions
How to preserve progress before changing anything, and what the realistic options are afterwards.
Topic Requests
A good share of what gets published here started as a reader question. If you searched, found nothing useful, and think the subject belongs here, send it over.
What We Cannot Do
Recover Lost Progress
We cannot restore a save, recover deleted data, or undo an overwrite. Nobody can. Anyone offering to recover game progress for a fee is running a scam.
Fix the Game
We did not build it, we do not maintain it, and we have no access to its code. Bugs inside the official game belong with its developer through official channels.
Help With Purchases or Refunds
Anything involving a payment belongs with the developer or the store that processed it. We have no visibility into any transaction and no ability to reverse one.
Supply Files
We do not host application files. Where a page discusses obtaining software, it describes a process and points toward official sources. Requests asking us to send you a build go unanswered.
Give Legal Advice
We can describe what published terms say. We cannot tell you what they mean for your situation.
We Never Ask for Anything Personal
We will never ask for a password, a verification code, payment details, or access to any account. There is no reason we would.
If a message arrives claiming to be from this site and asking for any of that, it is not from us. We write only from the address on this page, and we never charge for anything.
Business, Advertising and Partnership Enquiries
We consider advertising placements, sponsorships, and collaborations with tools and services relevant to Android users.
Make the First Message Complete
Send what you are offering, what you want in return, the format, and your timeline. A single line asking for a call, with nothing attached, generally does not get one.
What We Decline
Anything that would mislead readers or present paid placement as an honest recommendation. Anything selling in-game currency, account services, paid progress recovery, or subscription workarounds. Those are refused regardless of the figure attached, because each one costs readers either money or an account.
Copyright and Removal Requests
If you hold rights to material you believe appears on this site, write to [email protected] with the exact URL, a description of the work, your contact details, and confirmation that you are the rights holder or act for them.
We take these seriously and act on valid notices quickly. If you represent the game’s developer and have a concern about anything here, including how a page is worded, a short email will get a faster and more useful response than a formal notice. The DMCA page sets out the full process.
How Long We Take
Corrections and copyright matters move to the front. Everything else is handled in order of arrival.
Our normal window is 24 to 72 hours. Harder technical questions sometimes take longer, because reproducing a problem on a particular device and build is not always quick. When that is the case we say so rather than leaving you waiting.
If your message identifies a genuine error in a published guide, the page usually gets corrected before the reply goes out.
Our Independence
The site at bitlifes-modapk.com is unofficial and independent. We are not affiliated with, endorsed by, sponsored by, or connected to Candywriter, LLC, the developer of the game, or any of its partners or distributors.
Game titles, product names, and trademarks referenced here belong to their respective owners and appear descriptively, to identify what our guides are about. We document and explain. We do not speak for anyone who builds anything.
Privacy When You Write
We receive whatever you choose to send, usually a name, an email address, and a message. It is used to answer you and nothing else.
No mailing lists, no sharing with third parties, no marketing use. Correspondence is deleted once it has served its purpose, and you can ask for it to go sooner. The Privacy Policy covers the detail.
Find Us Elsewhere
Quora: https://www.quora.com/profile/BitLife-MOD-APK-7
Facebook: https://www.facebook.com/BitLifeMODAPK1/
LinkedIn: https://www.linkedin.com/company/bitlife-mod-apk
Reddit: https://www.reddit.com/user/BitLife-MOD-APK/
Short questions are welcome on any of those. Anything needing a real answer belongs in email, where it will not be buried and where we can ask follow-up questions properly.
Write to Us
Corrections, technical problems, safety questions, topic suggestions, removal requests, and business proposals all reach the same place:
Be specific about what you did and what happened instead, and you will get a specific answer back. Thanks for reading, and for taking the time to write.